By Tammy Burgwald
Clinical Director at HealthEZ
When I’m not working as HealthEZ’s Clinical Director, you’ll probably find me enjoying the outdoors, taking long walks, or spending quality time with my family. Whether we’re gathered around the dining table sharing stories or exploring the beautiful lakes together, these moments are essential for my well-being. I also love getting lost in a good book; there’s something rejuvenating about being immersed in nature or diving into a captivating story that helps me unwind after a long day. Reading is my personal escape, an opportunity to disconnect from the hectic pace of life. However, while I cherish these moments of peace, I’m keenly aware that the unexpected twists and turns in real life can be much more daunting, particularly within the healthcare system. Here, the stakes are higher, confusion reigns, and unlike a well-written book, there’s no clear plot to follow.
The Problem: Navigating Healthcare Without a Guide
Without guidance, members can quickly feel overwhelmed. Which provider is in-network? Is that expensive test really necessary? Where do they go after a hospital stay? This confusion isn’t just a headache but a real barrier to care. Members might delay treatment, pay more than needed, or miss out on critical support, resulting in frustration, wasted dollars, and unnecessary stress.
According to the PwC 2024 US Healthcare Consumer Insights & Engagement Survey, 28% of consumers delay care due to cost, and 65% wait until care becomes urgent. These delays aren’t just costly, they’re dangerous. At HealthEZ, we offer proactive, clinical support instead of just handing members a phone number to call.
How HealthEZ Shows Up When It Matters Most
Care Navigation at HealthEZ isn’t just about answering a phone call. It’s about being there for our members at every step of their healthcare journey. We pride ourselves on being a trusted guide, helping members find the right providers, answering pre-certification questions, and even scheduling appointments on their behalf. Even when it’s a critical moment, we’re available 24/7, offering real-time support that takes the pressure off. It’s all part of what we’ve been refining for over 40 years.
High-Touch, Hands-On, and Highly Effective
Our team is hands-on, managing everything from utilization reviews and case management to offering proactive outreach for members with complex needs. We’re making sure that no one feels lost or overwhelmed when it comes to navigating their care options, helping them avoid unnecessary costs along the way. With a 71% member engagement rate, more than double the industry average, it’s clear that the support we provide is making a real difference. Combine that with a well-structured plan and the savings add up fast.
Life may be full of unpredictable twists, much like a thrilling story or an adventure in the great outdoors. However, for my team, each day is devoted to guiding our members through this journey with confidence. We’re actively engaging, addressing challenges, and providing the support needed to help our members progress in their care with the same tranquility and assurance that nature and family bring into our lives.