MEMBER EXPERIENCE

Hard-working employees deserve easy benefits, great care, and stellar service.

We’ve replaced all the confusion and paperwork with a seamless process that just works. Our members can easily see what they need to pay, and our caring experts are just a call or click away.

HealthEZ
Member App

Our HealthEZ app makes it easy for our members to see everything related to their health benefits, including digital insurance cards, billing summaries, and provider lookup.

EZpay

EZpay removes the headaches that can come with medical billing. Members can see, review, and pay all or part of their medical bills automatically, either from their phone or computer.

Care Management

Providing better care at a lower cost to keep employees healthy drives everything we do. Our members are not just a case number or employee ID; we have medical professionals on staff who track employee issues to make sure they’re getting appropriate care.

One-to-one advocacy

Our members have easy access to a dedicated health plan advocate. We also track and report on all customer service interactions to analyze trends, enhance our member education, and make plan design recommendations where necessary.

Dedicated Member Communication Portals

As part of HealthEZ membership, your employees log in to a dedicated web portal that contains all benefit information, provider networks, healthcare news and quick access to relevant links, including their personal benefits site.