It’s time the member
came first in healthcare.
That’s why we’re here.
A member-first experience
Hard-working employees deserve easy-to-understand benefits, great care, and stellar service. We’ve replaced the typical confusion and paperwork with a process that just works. Our members have access to the tools, resources and support that makes it all easier.
No waiting for 5-star service
94% of member calls answered in under 30 seconds. *Feb. 2023
99% of members said that they were treated with respect and courtesy. *Oct. 2022
9.4/10 member-rated service. *Feb. 2023
“Love that when I call, I don’t wait a long time and get to speak to someone right away. No phone prompts to go through!”
Custom phone number for each client
Live support from 7am to 7pm, M-F
24/7/365 help line
No phone trees
Members are more than a case number, so our Medical Management helpline is available 24/7/365. Members can get helpful guidance on things such as:
- Health symptoms and concerns.
- Medications and side effects.
- Where to go for care.
Mobile first, easy to use
Searching for benefit information shouldn’t feel like finding a needle in a haystack. That’s why we’ve created easy to use tools and resources that make getting answers easy.
- Member app
· Digital ID cards
· Billing summaries
· EZchoice – Cost comparison tool.
· EZpay – Secure bill payment.
· FInd a provider
A browser-based option is available as well.
- EZpay - medical bill payment made easy
EZpay removes the headaches that can come with medical billing. Members can see, review, and pay their medical bills automatically.LEARN MORE
- EZchoice - cost comparison tool
EZchoice is built right in. EZchoice makes provider choice easy and medical costs transparent, so you can be confident that you are not overspending on medical care.LEARN MORE
- Custom employer website
Each employer group has a dedicated, custom website providing members with quick access to everything related to their benefit plan.
Putting members first when they need it most.
Healthcare can feel complicated, confusing, and even a little scary. That’s why our Medical Management team takes our members by the hand to ensure they understand their options and receive the care they deserve. It’s meaningful work from a uniquely talented team.
Find more information on our Medical Management team here.